Privacy Policy

 

Ceylon Heritage Private Limited

(Websites: www.CeylonSelecta.co.uk, www.CeylonSelecta.com, www.CeylectaJourneys.com)

 

1. Introduction

At Ceylon Heritage Private Limited, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our websites and services.
We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Sri Lankan data protection regulations.

2. Our Role & Third-Party Suppliers

Ceylon Heritage Private Limited operates as a travel experience provider.
To deliver our services, we work with trusted partners, including:

  • Classic Destinations (Private) Limited (our primary travel operations supplier)

Your data may be shared with such partners strictly for fulfilling your travel arrangements, including bookings, logistics, and support services.

3. Personal Data We Collect

Depending on your interaction with us, we may collect:

a. Identification Information
  • Full name
  • Email address
  • Phone number
  • Residential or billing address
  • Date of birth
  • Passport or identification details
b. Travel & Booking Information
  • Travel preferences
  • Itinerary details
  • Frequent flyer or loyalty programme details
c. Payment Information
  • Billing details (processed securely via payment providers)
d. Technical Data
  • IP address
  • Device and browser information
  • Website usage behaviour
e. Special Category Data (only with consent)
  • Dietary requirements
  • Medical conditions relevant to travel
4. How We Collect Data

We collect your data when you:

  • Make enquiries or bookings
  • Contact us via email, phone, or forms
  • Subscribe to newsletters or offers
  • Use our websites or social media platforms
  • Request brochures or travel information
5. How We Use Your Data

We use your personal data for the following purposes:

Service Delivery
  • Creating travel itineraries
  • Processing bookings (flights, hotels, transport, experiences)
  • Providing customer support
Communication
  • Sending confirmations and updates
  • Responding to enquiries
Marketing (with consent)
  • Sharing offers, experiences, and travel inspiration
  • Personalised recommendations
Legal & Operational
  • Compliance with immigration, aviation, and legal requirements
  • Fraud prevention and security
6. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to deliver travel services
  • Consent – for marketing or sensitive data
  • Legitimate interest – to improve services and respond to enquiries
7. Data Sharing

We only share your data when necessary, including with:

  • Travel suppliers (airlines, hotels, transport providers)
  • Classic Destinations (Private) Limited (operations partner)
  • Payment processors
  • Government and regulatory authorities (if required)

We do not sell or rent your personal data to third parties.

8. International Data Transfers

As part of delivering travel services, your data may be transferred internationally (e.g., to hotels or airlines abroad).

We ensure appropriate safeguards are in place to protect your data.

9. Data Storage & Security

We implement strong security measures, including:

  • Encryption and secure servers
  • Firewalls and access controls
  • Secure cloud infrastructure
  • Restricted access to authorised personnel only

While no system is completely secure, we take all reasonable steps to protect your data.

10. Data Retention

We retain your personal data only as long as necessary:

  • Booking data: retained for legal and audit purposes
  • Enquiries: retained until resolved
  • Marketing data: until you unsubscribe
11. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion of your data
  • Withdraw consent at any time
  • Opt out of marketing communications
  • Restrict or object to processing

To exercise these rights, please contact us.

12. Cookies & Tracking

Our websites use cookies to:

  • Improve user experience
  • Analyse website performance
  • Personalise content

You can manage cookie preferences through your browser settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
All updates will be published on this page.

14. Contact Us

Ceylon Heritage Private Limited Website:

Email: sales@ceylonselecta.com
Phone: +44 78 330 77940