Website Terms & Conditions
Last updated: 22 October 2026
Welcome to [Brand name]. These terms explain how you may use our website and how information about our travel services should be understood.
1. About us
This website is operated by Ceylon Heritage LK Pvt Ltd, trading as Ceylon Selecta, registered in The Democratic Socialist Republic of Sri Lanka.
Company registration number: [Pending]
Registered/business address:
Email: sales@ceylonselecta.co.uk
Telephone:
In these terms, “we”, “us” and “our” refer to the business identified above.
2. Scope of these terms
These terms apply to the use of our website and enquiries submitted through it.
Travel bookings are subject to separate booking conditions, which must be provided before you enter into a booking contract. Those conditions explain the contracting parties, payment arrangements, cancellation and amendment policies, responsibilities and applicable consumer protections.
Nothing in these website terms limits your statutory rights or replaces information we are legally required to provide.
3. Website information
Our website provides information about destinations, accommodation, experiences and suggested itineraries.
We take reasonable care to keep this information accurate and current. However, availability, facilities, schedules and local conditions can change. Photographs may illustrate a destination or type of experience rather than the exact room, vehicle or service offered.
Your quotation and booking documents will identify the services included in your proposed trip. Please raise any feature that is particularly important to you before booking so that we can confirm it in writing.
This section does not allow us to change agreed booking details or avoid responsibility for misleading information.
4. Prices and quotations
Unless expressly stated otherwise, website prices are indicative and subject to availability. The currency and basis of any advertised price should be read alongside that price.
Before you commit to a booking, you will receive the applicable price, payment schedule, inclusions, exclusions and details of any additional charges. Where a cost cannot reasonably be calculated in advance, we will explain the type of cost you may have to pay.
Any quotation expiry date will be stated in the quotation. Changes to an agreed booking price are governed by the booking conditions and applicable law.
5. Enquiries and booking requests
Submitting an enquiry or requesting a quotation does not, by itself, confirm a booking or reserve any travel service.
Before you book, we will explain who you are contracting with, our role in arranging the services and the point at which your booking becomes binding.
Please check the information you provide, including traveller names, travel dates and contact details, and tell us promptly if anything is incorrect.
6. Travel documents and entry requirements
Passport, visa, transit, health and entry requirements vary according to your nationality, destination and personal circumstances. You should check relevant official guidance before booking and again before departure.
You are responsible for obtaining the documents required for your journey. This does not affect any obligation we have to provide relevant information or to deliver a document-related service expressly included in your booking.
7. Travel insurance
We strongly recommend suitable travel insurance covering your planned destinations and activities, medical expenses, cancellation, disruption and repatriation.
Check the policy terms carefully, including exclusions and requirements relating to pre-existing medical conditions. Insurance does not replace any rights you have against us or a travel supplier.
8. Accessibility and special requests
Please tell us before booking about accessibility requirements, reduced mobility, dietary needs or other requirements relevant to your trip.
We will discuss the suitability of the proposed arrangements and explain what can be confirmed. A special request is only an agreed part of your booking where we expressly confirm it in writing. This does not limit our obligations under applicable accessibility or equality law.
9. Third-party websites
Our website may link to external websites for information or convenience. Those websites are operated by third parties and have their own terms and privacy policies.
Including a link does not mean that we endorse all of its content. This does not exclude any responsibility we may have for services forming part of a booking with us.
10. Acceptable use and intellectual property
You may use this website for lawful personal purposes, including researching travel and making enquiries.
You must not attempt to gain unauthorised access, introduce malicious software, disrupt the website or use it for fraudulent purposes.
Unless otherwise stated, website text, designs, branding and images belong to us or are used with permission. You may save or print information for your own travel planning. Commercial reproduction or distribution requires permission from the relevant rights holder, except where permitted by law.
11. Privacy and cookies
Our Privacy Policy explains how we collect and use personal information. Our Cookie Policy explains the cookies and similar technologies used on this website and the choices available to you.
Please read these policies before submitting personal information through the website.
12. Our responsibility
We take reasonable care in operating this website but cannot promise uninterrupted or error-free access.
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Our responsibilities for booked travel services are governed by the booking contract and applicable law. These website terms do not remove or reduce those responsibilities.
13. Questions and complaints
For questions about this website or concerns about information displayed on it, contact us using the details above.
For an existing booking, please include your booking reference and a description of the issue. Your booking documents should also provide the relevant assistance and complaints contact details.
14. Changes to these terms
We may update these website terms from time to time. The date at the top of this page indicates the latest revision.
Updates apply to future website use. They do not retrospectively change an existing booking contract.
15. Applicable rights
These terms are subject to applicable law. Nothing in them deprives you of mandatory consumer protections or any right you may have to bring proceedings in a court available to you under applicable law.
